EAST POLL September to December 2020

Security of Mobile NFC Contactless Payments

The current number of smartphone users in the world today is 3.5 billion, which means 44.81% of the world’s population owns a smartphone.

Banks and retailers are using the facility to reach their customers and see smartphones as an opportunity to make the consumer payment experience a convenient and seamless one.

Consumers can use Near-Field-Communication (NFC) technology on their smartphone to make contactless payments in stores and to pay for goods and services using in-app payment tools. During the Covid-19 pandemic the limit for a contactless transaction has been lifted in many countries and now averages €50 across the European area.

In making payments easier to manage and more accessible for consumers, there is an underlying risk that access to that information is also made easier for the criminal element, aiming to capture the payment data used by unsuspecting consumers.

While the industry continues to build solutions and barriers to this criminal activity the EAST Payment Task Force (PTF) is examining consumer behaviour and asks consumers how security conscious they are when using smartphones to make NFC payments for goods and services.

Are you satisfied your payment details are safe when making an NFC payment transaction using your smartphone?  Take the poll to express your view.


Are you satisfied your payment details are safe when making an NFC payment transaction using your smartphone?

View Results

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Your opinion counts; Through these research polls EAST regularly seeks to generate insight and opinion from members and non-members on a range of Payment and Terminal security and related issues.

Please check back regularly to share your views. Contact us if you would like to pass additional feedback to EAST on this topic.  Past poll results are in the file below.

Document title File type Download
EAST Research Poll Results Summary - December 2019 pdf Download file