EAST Publishes Fraud Update 2-2021

EAST has just published its second Fraud Update for 2021. This is based on country crime updates given by representatives of 22 countries in the Single Euro Payments Area (SEPA), and 9 non-SEPA countries, at the 4th (virtual) EAST Interim Meeting held on 9th June 2021.

The following countries supplied full or partial information for this Update:

Armenia, Austria; Belgium; Brazil; Canada; Cyprus; Finland; France; Germany; Greece; Hungary; Ireland; Italy; Liechtenstein; Luxembourg; Mexico; Netherlands; Norway; Poland; Portugal; Romania; Russia; Slovakia; South Africa; Spain; Sweden; Switzerland; Turkey; Ukraine; United Arab Emirates; United Kingdom.

FRAUD TYPE

EAST

To date in 2021 the EAST Payments Task Force (EPTF) has published one related Payment Alert and the EAST Expert Group on All Terminal Fraud (EGAF) has published four related Fraud Alerts.

EAST

To date in 2021 the EPTF has published one related Payment Alert.

FRAUD ORIGIN

Social Engineering

Data Compromise

To date in 2021 the EPTF has published one related Payment Alert and EAST EGAF has published two related Fraud Alerts.

DUE DILIGENCE

EAST

PHYSICAL ATTACKS

Ram Raids

Robbery

The full European Fraud Update is available to EAST Members (National, Global and Associate).

Information on the Fraud Definitions and Terminology used by EAST can be found as follows:

FRAUD  DEFINITIONS

FRAUD TERMINOLOGY

TERMINAL FRAUD DEFINITIONS

TERMINOLOGY FOR LOCATIONS OF CDC DEVICES AT ATMS AND OTHER TERMINALS

TERMINAL PHYSICAL ATTACK DEFINITIONS AND TERMINOLOGY

EAST presents at the ATEFI Security Committee 2021

EAST Development Director Rui Carvalho presented at the ATEFI Security Committee on 30th April 2021, a virtual event.  The impact of the Covid-19 pandemic has made it more important than ever for the sharing of threat intelligence to strengthen security strategies in Electronic Payments.  The event focussed on both physical and cyber security.  Rui shared key information and statistics from the latest EAST Payment Terminal Crime Report, as well as insights from the 9th Meeting of the EAST Payments Task Force (EPTF) held on 14th April 2021.  He covered:

  • ATM Malware & Logical Attacks
  • Terminal Related Fraud
  • ATM Physical Attacks
  • Payment Fraud (social engineering, ransomware, e-skimming)

The event was attended by public officials, law enforcement agencies, regulatory entities, representatives of international organisations, Managers and Network Security Officials, ATEFI Members from the entire LATAM region and Spain, as well as bank officials, representatives of the Latin American Bank Associations, Credit and Debit Card executives, and specialised media.

ATEFI is the Latin American Association of Operators Electronic Funds Transfer and Information Services and represents 20 ATM networks in 14 countries throughout Latin America.

In May 2016 EAST and ATEFI joined forces in order to further strengthen cross border cooperation in combating all types of payment crime including payment card fraud, hi-tech crime and ATM cyber and physical attacks.

Terminal fraud attacks in Europe drop during the Covid-19 pandemic

Terminal fraud attacks in Europe drop during the Covid-19 pandemicEAST has published a European Payment Terminal Crime Report covering 2020 which shows that terminal related fraud attacks have dropped significantly during the Covid-19 pandemic.

Terminal related fraud attacks were down 64% (from 18,217 to 6,523 incidents). Card skimming fell to another all-time low (down from 1,496 to 656 incidents) and transaction reversal fraud (TRF) at ATMs decreased by 97% (down from 9,054 to just 250 incidents). Total losses of €218 million were reported, down 14% from the €249 million reported during 2019. Most losses remain international issuer losses due to card skimming, which were €183 million.

EAST Executive Director Lachlan Gunn said, “2020 was a highly unusual year due to the Covid-19 pandemic, and crime and fraud patterns changed accordingly.  While it is good news to see such a significant fall in terminal fraud attacks, there is concern that explosive attacks at ATMs have only fallen by 6%, and that related losses are up by 39%.  The average cash loss for a solid explosive attack is estimated at €28,218, and collateral damage to equipment and buildings can be significant.  There are also major safety issues.  Despite national lockdowns and border closures, mobile organised crime groups continued to operate across Europe.

ATM related physical attacks were down 19% (from 4,571 to 3,722 incidents).  Attacks due to ram raids and ATM burglary were down 33% (from 1,122 to 749 incidents).  ATM explosive attacks (including explosive gas and solid explosive attacks) were down 6% (from 977 to 923 incidents).  Losses due to ATM related physical attacks were €22.4 million, a 1% increase from the €22.1 million reported during 2019.  47% of these losses were due to explosive attacks, which were up 39% from €10.49 to €14.59 million.

ATM malware and logical attacks against ATMs were up 44% (from 35 to 129) and all the reported attacks were Black Box attacks.  A Black Box attack is the connection of an unauthorised device which sends dispense commands directly to the ATM cash dispenser, in order to ‘cash-out’ or ‘jackpot’ the ATM.  Related losses were up 14% from €1.09 to €1.24 million.  Most such attacks remain unsuccessful.

A summary of the report statistics under the main headings is in the table below.

The full Crime Report is available to EAST Members (National, Global and Associate)

EAST EGAP holds 15th Meeting

The 15th Meeting of the EAST Expert Group on ATM and ATS Physical Attacks (EGAP) took place on Wednesday 3rd March 2021.  Due to the Covid-19 situation, it was conducted as a virtual meeting and was chaired by Graham Mott of  the LINK Scheme.

The meeting was attended by 54 key representatives from Law Enforcement, Terminal Deployers, ATM Networks and Security Equipment Vendors.

  • Europol gave a central assessment of the ATM physical attack situation in Europe.
  • The ECB gave an update on the latest bank notes in circulation, cash usage statistics, and Intelligent Banknote Neutralisation Systems (IBNS) used in the Euro area.
  • National Threat Assessments were shared by representatives from 17 countries:
CountryUpdate(s) Given By
AustriaCriminal Intelligence Service
BrazilTecBan
FinlandAutomatia / National Bureau of Investigation
FranceGendarmerie - OCLDI
GermanyBKA
GreeceHellenic Police
HungaryNational Bureau of Investigation
IrelandAn Garda Siochana
ItalyMIB
LuxembourgService de Police Judiciare
NetherlandsNational Police
PolandNational Police HQ
PortugalPolicia Judiciare / Policia de Seguranca Publica
RomaniaRomanian Police - CID
SpainGuardia Civil / Autonomous Police of Catalonia
SwitzerlandFederal Office of Police (FEDPOL)
United KingdomSaferCash / West Midlands Police (ROCU)

Experts from the following organisations also particpated in the meeting:  ATM Safe, Barclays, Cennox, Diebold Nixdorf, Feerica S.A., Gunnebo, HSBC, Malta Police Force, NCR, Oberthur Cash Protection, Payment Services Austria (PSA), Petersen-Bach A/S, Professional Witnesses Group,  Spinnaker, Swedish Police, TMD Security.

EAST EGAP is a European specialist expert forum for discussion of ATM,  ATS and CIT related physical attack trends, attack methodologies and counter-measures, threat protection, and for the provision of regularly updated lists of manufacturers of ATM protective devices. The latest lists can be downloaded from the ‘Stained Banknotes’ page on this website (bottom of page).

The Group meets twice each year to enable in-depth and technical discussion to take place. The areas covered include:

  • The latest incidents and criminal MOs
  • The collection and distribution of best practice guidelines
  • The evolution of threats and counter-measures
  • Lessons from and on law enforcement

Preventing Physical ATM Attacks – advice in all EU Languages

physical ATM attacksTo counter the increase in physical ATM attacks in Europe, affecting an increasing number of European countries, the European Crime Prevention Network (EUCPN) and Europol organised a conference (January 2019) bringing together law enforcement and public and private partners to look at the prevention of this crime. EAST was represented at the event by Executive Director Lachlan Gunn.  The output was a recommendation paper summarising the conclusions of the conference and aimed at raising authorities’ awareness of physical ATM attacks and preventive measures.

This recommendation paper has now been translated into all the EU languages and is available for download from the EUCPN website.

In the most recent European Payment Terminal Crime Report published by EAST on 13 October 2020, and covering the first 6 months of this year, ATM explosive attacks (including explosive gas and solid explosive attacks) were up 0.4% (from 503 to 505 incidents). Losses due to physical ATM attacks were €12.6 million, an 11% increase from the €11.4 million reported during the same period in 2019. This increase was driven by a rise in losses due to explosive and gas attacks, which were up 49% from €5.1 million to €7.6 million.

Black Box attacks increase across Europe

Black BoxEAST has just published a European Payment Terminal Crime Report covering the first six months of 2020 which reports a sharp increase in Black Box attacks on European ATMs.

ATM malware and logical attacks against ATMs were up 269% (from 35 to 129) and all the reported attacks were Black Box attacks. A Black Box attack is the connection of an unauthorised device which sends dispense commands directly to the ATM cash dispenser, in order to ‘cash-out’ or ‘jackpot’ the ATM. Related losses were up from less than €1,000, to just over €1 million.

EAST Executive Director Lachlan Gunn said, “Overall crime at terminals has decreased during the lockdown phase of the pandemic. While this rise in Black Box attacks is of concern, most such attacks remain unsuccessful. Our Expert Group on All Terminal Fraud (EGAF) is focussed on addressing this issue, with close cooperation between industry partners and law enforcement. In January 2019 EGAF worked with Europol to update a document, published by Europol, entitled ‘Guidance & recommendations regarding logical attacks on ATMs’. This is currently available in English, French, German, Russian, Spanish and Turkish”.

Terminal related fraud attacks were down 66% (from 10,723 to 3,631 incidents). Card skimming fell to another all-time low (down from 731 to 321 incidents) and transaction reversal fraud (TRF) at ATMs decreased by 97% (down from 3,405 to just 108 incidents). Total losses of €109 million were reported, down 12% from the €124 million reported during the same period in 2019.

ATM related physical attacks were down 23% (from 2,376 to 1,829 incidents). Attacks due to ram raids and ATM burglary were down 34% (from 610 to 405 incidents) and ATM explosive attacks (including explosive gas and solid explosive attacks) were up 0.4% (from 503 to 505 incidents). Losses due to ATM related physical attacks were €12.6 million, an 11% increase from the €11.4 million reported during the same period in 2019. This increase was driven by a rise in losses due to explosive and gas attacks, which were up 49% from €5.1 million to €7.6 million.

A summary of the report statistics under the main headings is in the table below.

The full Crime Report is available to EAST Members (National, Global and Associate)

 

EAST EGAP holds 14th Meeting

The 14th Meeting of the EAST Expert Group on ATM and ATS Physical Attacks (EGAP) took place on Wednesday 2nd September 2020.  Due to the Covid-19 situation, it was conducted as a virtual meeting and was chaired by Graham Mott of  the LINK Scheme.

The meeting was attended by 40 key representatives from Law Enforcement, Terminal Deployers, ATM Networks and Security Equipment Vendors.

  • Europol gave a central assessment of the ATM physical attack situation in Europe.
  • The ECB gave an update on the latest developments of its Intelligent Banknote Neutralisation (IBNS) Policy.
  • National Threat Assessments were shared by representatives from 15 countries:
CountryUpdate(s) Given By
AustriaPayment Services Austria (PSA)
CroatiaMUP - Ministry of the Interior
DenmarkPetersen-Bach
FinlandAutomatia
FranceGendarmerie - OCLDI
GermanyBKA
IrelandAn Garda Siochana
ItalyMIB
LuxembourgService de Police Judiciare
NetherlandsNational Police, ING Bank
PortugalPolicia Judiciare, Policia de Seguranca Publica
South AfricaSABRIC
SpainSpanish National Police, Guardia Civil, Autonomous Police of Catalonia
SwitzerlandFederal Office of Police (FEDPOL)
United KingdomSaferCash/West Midlands Police (ROCU)

Experts from the following organisations also contributed to the meeting:  ATM Safe, Barclays, Cennox, Diebold Nixdorf, Feerica S.A., HSBC, NCR, Oberthur Cash Protection, Professional Witnesses Group, Scotia Security Group, Spinnaker, TMD Security.

EAST EGAP is a European specialist expert forum for discussion of ATM and ATS related physical attack trends, attack methodologies and counter-measures, threat protection, and for the provision of regularly updated lists of manufacturers of ATM protective devices. The latest lists can be downloaded from the ‘Stained Banknotes’ page on this website (bottom of page).

The Group meets twice each year to enable in-depth and technical discussion to take place. The areas covered include:

  • The latest incidents and criminal MOs
  • The collection and distribution of best practice guidelines
  • The evolution of threats and counter-measures
  • Lessons from and on law enforcement

Terminal fraud attacks increase in Europe

terminal fraudEAST has just published a European Payment Terminal Crime Report covering 2019 which reports that terminal fraud attacks were up 35%.

Terminal related fraud attacks rose from 13,511 to 18,217 incidents, mainly driven by an 87% increase in ATM transaction reversal fraud attacks (up from 4,843 to 9,054 incidents), while card skimming incidents fell 21% to an all-time low (down from 1,883 to 1,496 incidents).

EAST Executive Director Lachlan Gunn said, “Despite the overall rise in terminal fraud incidents, total reported losses were almost unchanged. Transaction reversal fraud losses did rise from €2.6 million to €5.2 million, but the continued drop in skimming incidents has helped to keep the overall loss position stable.”

Total losses of €249 million were reported, up 1% from the €247 million reported in 2018. Overall losses due to card skimming were unchanged and losses due to card trapping were down by 14% (from €2.9 million to €2.5 million).

ATM related physical attacks were up 0.5% (from 4,579 to 4,571 incidents). Attacks due to ram raids and ATM burglary were down 11% (from 1,256 to 1,122 incidents) and ATM explosive attacks (including explosive gas and solid explosive attacks) were down 7% (from 1,052 to 977 incidents). Losses due to ATM related physical attacks were €22 million, a 39% decrease from the €36 million reported in 2018.

The average cash loss for a robbery is estimated at €20,369 per incident, the average cash loss per explosive or gas attack is €10,735 and the average cash loss for a ram raid or burglary attack is €9,377. These figures do not take into account collateral damage to equipment or buildings, which can be significant and often exceeds the value of the cash lost in successful attacks.

A total of 140 ATM malware and logical attacks were reported, down from 157 in 2018, an 11% decrease. All the reported attacks were ‘cash out’ or ‘jackpotting’ attacks. In 118 attacks equipment typically referred to as a ‘black box’ was used, and malware was used in the other 22 attacks. Related losses were up 142%, from €0.45 million to €1.09 million.

A summary of the report statistics under the main headings is in the table below.

The full Crime Report is available to EAST Members (National, Global and Associate)

EAST EGAP holds 13th Meeting in The Hague

The 13th meeting of the EAST Expert Group on ATM and ATS Physical Attacks (EGAP) took place on Tuesday 3rd March 2020 in The Hague.

EAST EGAP is a European specialist expert forum for discussion of ATM and ATS related physical attack trends, attack methodologies and counter-measures, threat protection, and for the provision of regularly updated lists of manufacturers of ATM protective devices. The latest lists can be downloaded from the ‘Stained Banknotes’ page on this website (bottom of page).

The meeting was chaired by Mr Graham Mott of the LINK Scheme and was attended by key representatives from Law Enforcement, Terminal Deployers, ATM Networks and Security Equipment Vendors.  Europol gave a central assessment of the ATM physical attack situation in Europe and National Threat Assessments were shared by representatives from fifteen countries.

A presentation was given by ESTA, the Cash Management Companies Association and an update from the European Central Bank (ECB) was shared.

EAST EGAP, which meets twice each year, enables in-depth and technical discussion to take place. The areas covered include:

  • The latest incidents and criminal MOs
  • The collection and distribution of best practice guidelines
  • The evolution of threats and counter-measures
  • Lessons from and on law enforcement

50th EAST Meeting hosted by PSA in Vienna

The 50th EAST Meeting (National Members) was hosted by Payment Services Austria (PSA) in Vienna on 12th February 2020. The meeting was chaired by Martine Hemmerijckx of Worldline NV/SA, who co-founded EAST with Lachlan Gunn, EAST Executive Director, in 2004.

This was a milestone meeting and the last in the current format as, in June 2020, EAST will hold its 1st Global Congress.  In recognition of her work in founding and supporting EAST, and on behalf of the EAST Board and members, Lachlan presented Martine with an award.

National country crime updates were provided by 20 countries, and a global update by HSBC.  Topics covered included payment fraud and the continuing evolution of payment technology and related threats, terminal related fraud attacks, malware and logical attacks, and ATM related physical attacks.

The Criminal Intelligence Service Austria presented on the prevention of e-commerce fraud.  The European Cybercrime Centre (EC3) at Europol gave a presentation on forthcoming Europol activities for 2020, with a specific focus on Carding Action Week (CAW) .  This was followed by a presentation from the Gulf Cooperation Council Police (GCCPOL) that gave an update on payment and fraud issues seen by their 6 member countries.

Presentations were also given by the EAST Payments Task Force (EPTF) and the EAST Expert Group on All Terminal Fraud (EGAF).  An update was given by the EAST Expert Group on ATM and ATS Physical Attacks (EGAP).

EAST Fraud Update 1-2020 will be produced later this month, based on the national country crime updates provided at the 50th EAST Meeting.  EAST Fraud Updates are available on the EAST Website to EAST Members.