Viewpoint: Poll shows majority of payment fraud losses are reimbursed in a week

In a website research poll that ran from September to December 2017, participants who had experienced losses due to payment fraud over the past two years were asked how long it took them to get reimbursed.  77% were reimbursed within a week, with a third getting their money back on the first day, and for 23% reimbursement took up to a month. The full poll results can be seen in the chart below.

payment fraud

Money can only be taken from your bank account if you have authorised the transaction or your bank can prove you were at fault. If you notice a payment out of your bank account that you did not authorise, best advice is to contact your bank immediately. If you are sure you did not authorise a particular payment you can claim a refund.

The current website research poll, which closes at the end of April, is also on Payment Fraud and asks how you felt if you have been contacted by your bank about suspicious transactions, and/or your account was blocked for the same reason.  To take it, and to see all past results, visit the Payment and Terminal Research page on this website.

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